Services & Fees

Why is there a “Design Deposit?”

With 20 years of experience, we hold our expertise to be a core pillar of our business. While our consultation service is included in the pricing of our products, a Design Deposit is an option that allows clients to have looks styled or designed for them before they are ready to make their purchase.

When does the Design Deposit get charged?

Your Style Consultation Appointment will begin with a stylist providing you as much consultation needed in order to make your decision to purchase from Franco Uomo. This will include explaining our service, what we can do for you, how our service works, and what makes our quality and craftsmanship unique from other brands. We love to teach!

While this typically takes about 30 minutes, there is no set time on this consultation; only on the content of what is discussed and offered. It is common for shoppers to have multiple appointments before making their decision to go with us and we encourage you to be vocal in expressing what the deciding factors are for you.

Before beginning your custom garment design, your stylist will ask for your consent to proceed with placing an order or offer to proceed with the $250 Design Deposit.

If you place an order, you will only see line items on your receipt for what you purchased as the Design Fee is included in the price of your suit.

If you consent to begin designing your garment or styling your look and decide that you need more time before finalizing your order, your stylist will charge you the $250 Design Deposit before leaving. This fee will be credited towards your order total if or when you decide to come back and finalize your purchase.

Does Franco Uomo offer any discounts?

Franco Uomo cannot offer any discounts while maintaining the quality of product and service that sets us apart from every other suit maker. Your order is a la carte: you can choose what to add to your order and look with us and what not to add to your order.

We are confident that you will find that while there are many other less expensive options for suits and accessories on the market, that our product and quality speaks for itself. We respect your decision as much as we ask you to respect our quality and value.

What are the Express Fees?

Our standard turn-around time for a Custom Signature Suit is 6-8 Weeks.

We charge a 10% Express Fee for orders due under 6 weeks.

We charge a 15% Express Fee for orders under 5 weeks.

We charge a 20% Express Fee for orders under 4 weeks.

We charge a 30% Express Fee for orders due in 3 weeks.

We reserve the right to determine which time frame is necessary based on our current amount of orders being processed, the complexity of the express order being placed, and the amount of time we believe that we will need to complete potential alterations after your suit arrives.

What happens if I am not happy with my design?

Franco Uomo is Silicon Valley’s only Bespoke Couture Custom Clothing Boutique. As we say: there is “nothing within the limits of fabric and thread that we cannot do.” Your stylist will walk you through all of the options that are possible in helping you to design your Custom Signature Suit and/or look.

In some cases, we may need to schedule a follow-up appointment if we need time to search for a specific fabric from our suppliers if we do not have what you are looking for in stock. However, if you have a specific fabric that you are looking for we will be sure to confirm that we are able to get the fabric before proceeding with the design consultation.

While your stylist will make recommendations on how a choice might turn out, your custom garment will ultimately be a product designed by you and to your liking.

What happens if my fabric is out of stock?

We make our best effort to ensure that your fabric selection is available during your appointment. If we aren’t confident that a fabric will be available, your stylist will have you select a backup fabric selection in case your primary selection ends up not being available. Your stylist will contact you before production to notify you of the fabric change if necessary before your suit goes into production.

If it is understood that your order is contingent on a specific fabric and we do not have a suitable replacement, then your order will be cancelled and refunded in full.

What if I want to cancel my order?

At Franco Uomo, we have seen every life scenario arise. Sometimes people walk out and become completely unsure of what they want, sometimes a fiancé or partner wants to make changes, and sometimes life events can change.

So long as the fabric for your order has not been cut yet, your Custom Suit Order can be cancelled and refunded minus the cost of the $250 Style Consultation Fee. Once the fabric for a custom order is cut and the production begins, we are unable to accept cancellations or provide a refund.

What if I want to change my design?

Any design change requests received after an order is submitted will be sent to our production team. We are unable to guarantee that any changes will be made and we may not be able to confirm that a change has been made until your garment arrives.

What happens if my order comes out wrong?

Franco Uomo has a strict Quality Control process that catches nearly all errors that arise in the production process. We consider every custom order to be a contract between you and your stylist that must be fulfilled to your satisfaction and we will make every effort possible to correct your order to the design specification and your liking.

What if I don’t like my stylist?

On some days, we don’t like each other either. If you are unhappy with a particular stylist, please feel free to request that a different stylist help you in the future.

Please feel free to text our Concierge at (408) 247-2121 or contact our Communications Director at matthew@francouomo.com.

What if I don’t like the Communications Director either?

The common denominator is you.